Vicdeaf - Strategic Plan 2010-2015

Vision	Access and equity for Deaf and hard of hearing people
Values	Integrity We act fairly, honestly and openly Respect We respect peoples’ choices for communication and service delivery Excellence We strive for excellence in everything we do Accountability We accept responsibility for services that are effective, efficient and enabling Diversity We respect diverse perspectives

Priorities	Our Stakeholders	Our Services	Our People	Our Resources	Our Communication
Objectives	• Our direction will be influenced through consultation • We will make decisions in a responsive and transparent manner	• We will develop and deliver quality services that respond to current and future needs • We will actively increase our capacity to deliver services	• We will develop and maintain skilled staff who contribute directly to the success of the organisation • We will develop and maintain a positive and professional culture of respect	• We will ensure ongoing diligence for our  management systems • We will meet our legal obligations	• We will enable language choice for our stakeholders • We will use emerging technology to enhance communication
Outcome	We engage with stakeholders to identify and address needs	We will provide relevant, responsive and evolving services	We will develop and support our most valuable resource, our staff	We will be sustainable and effectively manage and increase our resources as needed	We will communicate effectively, recognising and respecting cultural and language diversity

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